Refund Policy
Thank you for choosing Crust & Crown Pizzeria. We want you to be completely satisfied with every order placed through our website simpleplansystem.xyz. This Refund Policy describes how we handle cancellations, refunds, exchanges, and other related issues for products and services purchased from us. By placing an order, you agree to these terms.
Cancellation and Changes: If you wish to cancel or modify an order, please contact us as soon as possible at +44 20 7946 0999. We process orders quickly to ensure freshness, so changes may not be possible once the order enters the preparation stage. If your order has not yet started preparation, we will do our best to accommodate a cancellation or modification. In such cases, refunds will be issued to the original payment method within the applicable processing time for your currency, typically 5‑10 business days.
Quality and Satisfaction: Our pizzas, sides, and beverages are prepared with care using high‑quality ingredients. If you are unhappy with your order for any reason, contact our team with your order number, delivery details, and a brief description of the issue. We may request photos to help us assess the problem. We strive to resolve legitimate concerns promptly, including offering a replacement, credit toward a future order, or a full/partial refund, at our discretion. Any decision will be made within a reasonable period after we receive your request.
Delivery Issues: If your order shows as delivered but you have not received it, or you receive the wrong items, please notify us within 24 hours of delivery. We may request documentation or confirmation from the delivery partner. Depending on the situation, we may issue a refund, send a replacement, or provide a credit toward a future order. Refunds for delivery issues are issued to the original payment method once the claim is verified.
Non‑Delivery and Delays: In rare cases, deliveries may be delayed beyond the promised window due to factors beyond our control (weather, traffic, or third‑party courier delays). We will communicate any significant delay and offer options, including rescheduling, a replacement, or a refund for the portion of the order affected by the delay. Refunds are issued to the original payment method in the order currency £.
Damaged or Incomplete Orders: If your order arrives damaged or is incomplete, please contact us immediately with your order number and a brief description. We may request photos of the items. We will typically offer a replacement or a refund for the affected items. The rest of the order will be treated in the same manner as standard refunds, with the remainder processed as applicable.
Refund Timeline: Refunds are issued to the original payment method and may take several business days to appear on your statement, depending on your bank or card issuer. If you used a digital wallet or online payment service, refunds will be issued to the same method. If a partial refund is approved, the remaining balance will be credited to your Crust & Crown Pizzeria account as store credit for future use, where applicable.
Gift Cards and Special Promotions: If your order was paid for with a gift card or promotional value, refunds for the cash portion will be returned to the original payment method or to the gift card balance, at our discretion. Promotional discounts used on the order are non‑refundable unless required by applicable law.
Taxes and Fees: Refunds will include the amount paid for the item(s) and any applicable taxes and delivery fees actually charged. If the order included promotional discounts, the refunded amount will reflect the discount that applied at the time of purchase, in accordance with our policies and regional regulations.
Dispute Resolution: We aim to resolve refund requests promptly and to your satisfaction. If you have concerns that are not resolved to your satisfaction, you may contact us for escalation. Our representatives will review your case and respond within a reasonable period. Our decision will be final for issues that fall under our policy guidelines.
Contact Information: For questions about refunds, please contact +44 20 7946 0999 or visit simpleplansystem.xyz for the latest updates and terms. You can also reach us at our physical location: 10 Downing Street, London, SW1A 2AA, United Kingdom. We value your feedback and will use it to improve our service and products.
Last updated: October 13, 2025